FAQ

1. WHICH COUNTRIES DO WE SHIP TO?

We offer delivery worldwide.

SHIPPING RATES

UK - (Hermes tracked) - £2.75

EUROPE - (Hermes International tracked) - £6.99 delivery 

REST OF WORLD - (Royal Mail Signed for) - £10.99 delivery

DELIVERY TIMES

UK delivery                                 usually 1-2 days

USA delivery                               usually 2-5 days

Europe delivery                           usually 4-7 days

Rest of World                              usually 7-14 days

 

Delivery times may vary due to local postal services, we will offer a replacement or refund if your order is not delivered within 14 days (UK orders) or 28 days (International orders).

CUSTOMS AND DUTIES

Please note that you will be responsible to pay any duties and customs generated in the course of delivering your package.  These are completely in the hands of the customs authorities of your home country and rates and fees are not available for us to quote or estimate. 

While we understand that Customs in your country may add duties and/or import taxes to the cost of importing your item, we are unable to change the value or markings on the customs forms, as it would subject us (and possibly you) to fines both locally and abroad, the rejection of the package as it hits the border of your country, subject the package to delays in the customs process, and possibly prevent us from exporting items like those you have purchased to your country in the future.

2. HOW TO FIT A BIKE Blanket COVER?

Well, this is an easy one! Just head here and see the video of how you do it. It's super easy. If you need further help, here are our fitting instructions for you to download at your leisure!

 

3. HOW CAN I KNOW IF MY Bike Blanket WILL FIT?

The Bike Blanket has been designed to fit 99% of road bikes. We've tested it on aero bikes, sportive bikes, tri bikes and even on single speed bikes. Get in touch if you have any concerns and we'll answer your questions as best we can.

Watch the Bike Blanket fitting video:

 
 

4. RETURNS POLICY?

We aim for 100% satisfaction. We're very sorry if what you receive doesn't meet your expectations. We hope to leave you as pleased as possible, which is why we offer an extremely flexible returns policy. Just write to us at hello@bikeblanket.com to let us know what you're unhappy with. We'll see what we can do to help. 

 

5. ARE MY PAYMENTS SAFE?

Yes! Your order's security is our top priority. We are SSL certified to ensure your data protection. This is all conducted through Squarespace and Stripe which have rigorous safety measures in place to ensure very secure transactions.

Bike Blanket accepts credit cards, debit cards, and Paypal payments.

We are not responsible for additional expenses incurred by your card issuer or bank, in accordance with your order, or customs fees that may arise.

 

6. WHAT SHOULD I DO IF MY ORDER IS NOT DELIVERED ON TIME?

In the unlikely event of you not receiving the order when scheduled or if your order is missing, please contact our customer service team at hello@bikeblanket.com immediately, and we will do our best to put things back on track as soon as possible!

 

7. HOW CAN I TAKE CARE OF MY Bike Blanket?

Your Bike Blanket is machine-washable. Please set the water temperature to 30 - 40° C (80-100° F) or less. Wash with similar colours. If the Bike Blanket is very dirty, pre-washing with soap under running water is recommended.