terms and conditions
This page tells you the legal Terms & Conditions on which we sell any products on the www.bikeblanket.com to you.
Please read these Terms & Conditions carefully and make sure that you understand them before ordering any products from our site.
Please note that before placing an order you will be asked to agree to these Terms & Conditions. By placing an order you confirm your acceptance of these Terms & Conditions.
1. COMPANY INFORMATION
Bike Blanket is a trademark of Bike Blanket Ltd. and we operate the following website www.bikeblanket.com
Registered in London, England
Registered office address:
Bike Blanket Ltd.
20 Palamos Road
London, E10 7JF
When you place an online order through the site, you will be requested to provide personal and card payment details as part of the online transaction.
Please take the time to check the details of your order at each page of the order process and before clicking “Proceed with payment”, as you will not be able to make any changes to your order after this point.
After you place an order by clicking “Proceed with payment”, you will receive an e-mail “Order confirmation” from us acknowledging that we have received your order. We then send you an email that confirms that the Items have been dispatched (“Shipped”).
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalized until the order dispatches from the warehouse, and payment is successfully taken.
All site pricing will be shown in Sterling. All pricing is shown inclusive of tax. Prices for our products are subject to change without notice.
From time to time, Bike Blanket will run discounted pricing on specific items as part of a sale or promotion.
4. PAYMENT & ORDER ACCEPTANCE
We accept the following payment types on our site:
Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment.
We will process your payments securely. Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods.
All orders are processed within two (2) working days.
All orders ship directly from our warehouse in London, England.
Bike Blanket offers Worldwide delivery on all orders.
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
Shipping is carried by Hermes for UK orders. Hermes International is the usual provider for worldwide shipping, however we may use local shipping services dependent on your local market.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand.
Please note delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option
6. RETURNS & EXCHANGES
Will either be replaced, repaired or refunded following evaluation by the Bike Blanket Customer Care team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within one (1) month for a replacement or a repair. If neither of these is possible, we will offer a refund.
Exchange of the products
You can exchange products within thirty (30) days of receiving your items.
We do not refund postage costs.
If you aren’t 100% satisfied after thirty (30) days of trying the product, you can send them back to us for a refund. We do not refund postage costs
- We make no charge for returns, there is no restocking fee.
Will be made directly to the card used to make the original purchase, within 14 business days from the day we receive proof of return from you.
- We will refund you to your original payment method.
We reserve the right to refuse refunds for exchanged and returned items, which are not in saleable condition.
Returns and exchanges are only accepted online for items purchased directly from bikeblanket.com. If you have purchased your item from a retailer, you should return the item directly to the where the item was purchased. For items bought with one of Bike Blanket retail partners, please contact them directly to arrange an exchange or refund.
To initiate a exchange/return please write your order details (name, surname, order number) and why you would like to exchange/return products to hello [at] bikeblanket.com
Please post the package back according to the following address:
Bike Blanket Ltd
20 Palamos road
Bike Blanket Customer Care
(+44) 7715 397 742
7. INTELLECTUAL PROPERTY RIGHTS
Usage of the Bike Blanket site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from Bike Blanket Ltd.
Any changes we may make to these Terms & Conditions in the future will be posted on this page and. Please check back frequently to see any updates or changes to these Terms & Conditions.
Our contact details are set out under the “CONTACTS” section of the site.
Governing law and jurisdiction
These Terms & Conditions are governed by UK law and you and we agree to submit to the non-exclusive jurisdiction of the UK courts in respect of any matter arising here-under.
© Bike Blanket Ltd. 2017
Last updated: June 2017